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Refund and Exchange Policy

Effective Date: [Insert Date]

At INDIAMEN, we are committed to ensuring our customers receive the best in quality and fit. While we do not offer a return policy, we do provide an exchange service for eligible items. Please review our policy below for details.

1. Order Cancellation Policy

1.1 Before Shipment

  • Orders can be canceled within 24 hours of purchase by contacting us at [indiamen.cloths@gmail.com]

  • Cancellations made within this period are eligible for a full refund.

1.2 After Shipment

  • Once the order has been shipped, cancellations are not permitted.

2. Exchange Policy

2.1 Eligibility for Exchanges
We accept exchanges under the following conditions:

  • The item has a size issue or a verified quality issue.

  • The item is unworn, unwashed, and in its original condition with tags and packaging intact.

  • The exchange request is initiated within 14 days of receiving the product.

2.2 Non-Exchangeable Items
The following items are not eligible for exchanges:

  • Items purchased during a sale or promotion.

  • Customized or personalized clothing.

  • Undergarments and accessories due to hygiene reasons.

2.3 How to Initiate an Exchange
To initiate an exchange, follow these steps:

  1. Contact us at [indiamen.cloths@gmail.com] with your order number, details of the issue, and the size or product you’d like to exchange for.

  2. Our team will review your request and provide further instructions, including a return shipping address if applicable.

2.4 Exchange Processing

  • Once we receive and inspect the item, we will process the exchange and ship the replacement item within 7 business days.

  • If the requested size or item is unavailable, we will provide a store credit for future purchases.

3. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery.

  • Provide clear photos of the damaged/defective item along with your order number.

  • We will arrange for an exchange or provide store credit based on your preference.

4. Shipping Costs for Exchanges

4.1 Customer Responsibility

  • Customers are responsible for shipping costs when sending the item back for exchange unless the issue is due to a mistake or defect on our part.

4.2 Replacement Shipping

  • We will cover the shipping costs for sending the replacement item to you.

5. Contact Us

If you have any questions or need further assistance, feel free to contact us:

Thank you for choosing INDIAMEN. We value your trust and are here to ensure a satisfying shopping experience.

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